Welcome Care provides OPWDD services in the Bronx without asking families to figure it out alone. We take on the parts of this process that trip most families up, from the first form to the last approved service.
We’re headquartered in Brooklyn and have supported New York families since 2003. There’s no local storefront to visit. Our staff comes to wherever your family already is.
Call or fill out a short form to get started | 3820 Nostrand Avenue, Suite 106, Brooklyn, NY 11235 | Monday–Friday, 9:00 AM–5:00 PM
Welcome Care provides OPWDD services in the Bronx without asking families to figure it out alone. We take on the parts of this process that trip most families up, from the first form to the last approved service.
We’re headquartered in Brooklyn and have supported New York families since 2003. There’s no local storefront to visit. Our staff comes to wherever your family already is.
Call or fill out a short form to get started | 3820 Nostrand Avenue, Suite 106, Brooklyn, NY 11235 | Monday–Friday, 9:00 AM–5:00 PM
Licensed since 2003 NYS Department of Health licensed |
Multilingual staff Russian, Hebrew, Spanish, Chinese, Creole, and more |
In-home support Our team comes to you |
We manage eligibility paperwork, therapy scheduling, and CCO contact as one process. We don’t treat them as separate tasks handed off between offices.
Balancing all of that while caring for a child or loved one is a lot to carry alone. Work, school, and everything in between rarely leave room for a slow-moving application too.
Some families only need a hand with the paperwork itself. Others need therapy and caregiving lined up at the same time. Whatever the mix, we shape the plan around what your household actually needs, not a fixed package handed to every family.
Most people don’t realize how many pieces are actually involved until they’re already in the middle of it. A diagnosis, an evaluation, a Care Coordination Organization, and a caregiver can all be moving at once.
According to New York State OPWDD, help is available beyond therapy alone. Sorting out which ones apply to your situation is usually the harder part. So is figuring out how to actually request them.
That’s the piece most families get stuck on, not whether they qualify, but what to actually do next once they do. Our Pediatrics and OPWDD Special Needs page breaks down how these pieces connect once enrollment is complete, and our Types of OPWDD Services page covers the full range if you want to see everything available before you apply.
This part of the city covers a lot of ground, and every neighborhood brings its own mix of languages and routines. A form written only in English can stall a family before the process even gets moving. That’s often the first real obstacle, not the eligibility itself.
According to New York State OPWDD, missing paperwork causes most application delays. Nobody tells families what’s missing until the rejection letter shows up. By then, weeks have already passed, and the wait starts over.
We’ve supported New York families through this system for two decades. We know which documents get requested most, and which small details reviewers tend to flag before anyone else notices them.
Between school drop-off in Fordham and work commutes from Riverdale, most parents don’t have a spare hour to sit on hold. The same goes for families juggling Pelham Bay or Parkchester schedules, where the day is already full before a form even enters the picture.
Most families reach out to us mid-application, already stuck on a form nobody explained. Others call before starting anything at all. We meet families wherever they already are in the process, without asking anyone to catch up first.
Some are managing more than one child’s needs at once. A team that already understands how stretched that can feel tends to make the biggest difference here.
Getting OPWDD services moving takes fewer steps than most families assume going in. Most of it happens over a phone call or two, not a stack of forms mailed back and forth.
Call our team or fill out a short form. We ask a few questions about your situation and your family’s needs before we ever suggest a next step. This first step usually takes less time than people expect. It’s meant to give us a head start, not to test your patience.
We explain what approval actually requires, including diagnosis records and evaluation reports. Most families haven’t seen this list laid out clearly before, and having it early tends to prevent delays later on.
Once enrolled, you’ll work with a Care Coordination Organization for ongoing support. We explain what a Care Manager actually does, since most families have never worked with one before and aren’t sure what to expect.
Once approved, we schedule ABA therapy, PT, OT, speech therapy, or home health aide support around what your family needs, not a generic slot. Our ABA Therapy program page shows what a typical session looks like once things are underway. Most families see the first session scheduled within a couple of weeks of approval.
If your situation shifts later, we adjust the plan with you instead of restarting the whole process. New needs come up, and the plan should be able to move with them, whether that means more hours, a different therapy, or a different caregiver entirely.
Call (718) 232-4850 | 3820 Nostrand Avenue, Suite 106, Brooklyn, NY 11235 | Monday–Friday, 9:00 AM–5:00 PM
Families here keep choosing Welcome Care for a fairly simple reason. Fewer moving parts. One team handles paperwork, therapy, and caregiving instead of three separate offices passing you around.
Getting OPWDD services in the Bronx moving shouldn’t take three phone calls, and with us, it doesn’t. Most families notice that difference within the first few weeks.
We’ve guided New York families through OPWDD for more than 20 years and know what typically gets approved without a hitch. That experience tends to shorten the process rather than lengthen it.
Therapy scheduling, paperwork, and caregiver placement stay with the same team throughout. You’re not repeating your story to a new person each time you call.
Our staff speaks Russian, Hebrew, Spanish, Chinese, Creole, and more. Nothing gets lost when it matters most, especially during the parts of this process that already feel confusing.
Through our HHA Training School, a relative or close friend can become your loved one’s paid, certified caregiver. That certification stays with them long after this particular process is finished.
Most start with a quick call or a short form. We ask about your situation and schedule a first conversation with our team, no office visit required since we come to you.
No. We’re based in Brooklyn, but our team works directly with families across Parkchester, Pelham Bay, Kingsbridge, and everywhere in between, right in their homes.
We don’t run a walk-in location here, and we’d rather be upfront about that than let a page imply otherwise. What we do instead is send our team directly to your door. Families across Fordham, Riverdale, Pelham Bay, Parkchester, Throggs Neck, Morris Park, and Kingsbridge already work with us this way.
Business Hours
Monday through Friday: 9:00 AM to 5:00 PM
Saturday: Closed
Sunday: Closed
Call (718) 232-4850 | 3820 Nostrand Avenue, Suite 106, Brooklyn, NY 11235 | Monday–Friday, 9:00 AM–5:00 PM
Disclaimer: Welcome Care operates from Brooklyn and reaches families in this area through in-home visits only. No walk-in office exists locally at this time. This page is for general information and isn’t a substitute for professional medical or legal guidance. Program eligibility depends on individual evaluation and current requirements.
With offices across Brooklyn, Queens, Staten Island, Bronx, Manhattan, and Nassau, our team is here to help families get started with care.
3820 Nostrand Avenue, Suite 106 Brooklyn, NY 11235
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