Welcome Care

Welcome Care (“Welcome Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors to our website, welcomecareinc.com (the “Site”), as well as the families, clients, caregivers, and job applicants we serve. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using the Site or submitting information to us, you agree to the terms of this Privacy Policy.

1. Who We Are

Welcome Care provides licensed home care services throughout Brooklyn, Queens, Manhattan, the Bronx, Staten Island, and Nassau County, New York, including Home Health Aide / Personal Care Aide services, Private Duty Nursing, Medicaid and Social Work Assistance, NHTD & TBI Waiver guidance, and Pediatric / OPWDD services including PT, OT, Speech, and ABA Therapy coordination.

Contact Information Phone: (718) 232-4850 Email: Info@welcomecareinc.com Brooklyn HQ: 3820 Nostrand Avenue, Suite 106, Brooklyn, NY 11235

2. Information We Collect

We may collect the following categories of information:

a. Information You Provide Directly

• Name, email address, and phone number (e.g., through our “Request a Free Assessment” form or contact forms)
• Information about the care recipient, such as the type of service or program of interest (e.g., Home Health Aide, Private Duty Nurse, Medicaid Assistance, NHTD & TBI Waiver, OPWDD & ABA Therapy)
• Information submitted through job applications or caregiver inquiries
• Any additional information you choose to share with us by phone, email, or web form, which may include health-related or care-related details relevant to arranging services

b. Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect certain technical information, such as:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the Site, and referring/exit pages
• General location information inferred from your IP address

c. Cookies and Tracking Technologies

Our Site may use cookies, web beacons, and similar tracking technologies, which may include analytics tools (such as Google Analytics) and advertising or retargeting tools (such as Meta/Facebook Pixel), to help us understand how visitors use the Site and to support marketing efforts. You can control cookies through your browser settings; disabling cookies may affect certain Site features.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and requests for a free assessment or consultation
• Connect you with the appropriate service line (e.g., HHA/PCA, nursing, Medicaid assistance, pediatric/OPWDD services)
• Communicate with you about our services, including by phone, email, or text
• Process caregiver and employment applications
• Improve our Site, services, and marketing effectiveness
• Comply with applicable licensing, regulatory, and legal obligations, including those under New York State Department of Health (NYS DOH) requirements
• Maintain the safety, security, and proper functioning of our Site

We do not sell your personal information to third parties.

4. Health Information and HIPAA

Welcome Care is a licensed home care services agency, and in the course of providing care coordination, Medicaid assistance, and related services, we may collect information that relates to an individual’s health or need for care.

• Information submitted through general website forms (such as name, email, phone number, and general service interest) is used to initiate contact and is handled with appropriate administrative, technical, and physical safeguards.
• Detailed health information shared with us in the course of intake, assessment, or care coordination, once a client relationship is established, is treated as protected health information (“PHI”) and is safeguarded consistent with the applicable requirements of the Health Insurance Portability and Accountability Act (“HIPAA”), to the extent HIPAA applies to our services.
• We limit access to health-related information to personnel and contractors who need it to coordinate or provide care, and we do not use or disclose such information for purposes beyond those permitted by law or authorized by you.
• If you have questions about how your specific health information is used in connection with services you receive, or wish to request a copy of our Notice of Privacy Practices, please contact us directly using the information in Section 1.

We encourage you not to submit sensitive health details through general website contact forms; our team will follow up to collect any necessary information through appropriate, secure channels.

5. How We Share Information

We may share information with:

• Caregivers and clinical staff involved in coordinating or delivering your care
• Service providers and vendors who help us operate the Site, manage communications, or process forms (e.g., hosting providers, email/CRM platforms, analytics providers), under obligations to protect your information
• Government agencies and regulators, such as the NYS Department of Health, Medicaid, or OPWDD, where required to coordinate benefits, eligibility, or as required by law
• Legal or regulatory authorities, if required to comply with a law, regulation, subpoena, or governmental request, or to protect the rights, safety, or property of Welcome Care, our clients, or others

We do not share your information with third parties for their own independent marketing purposes without your consent.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal and regulatory obligations (including applicable home care licensing and recordkeeping requirements), resolve disputes, and enforce our agreements.

8. Your Choices and Rights

Depending on your relationship with us and applicable law, you may have the right to:

• Request access to, or a copy of, certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information, subject to our legal and recordkeeping obligations
• Opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us directly
• Decline to provide certain information, though this may limit our ability to respond to your request or provide services

To exercise any of these choices, please contact us using the information in Section 1.

9. Children’s Privacy

Our Site is intended for use by adults, including parents and guardians seeking pediatric or OPWDD-related services on behalf of a minor. We do not knowingly collect personal information directly from children through the Site. Information about a minor client is provided to us by a parent, guardian, or authorized representative in connection with arranging care.

10. Third-Party Links

Our Site may contain links to third-party websites, such as social media platforms or review sites. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Last Updated” date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Welcome Care Phone: (718) 232-4850 Email: Info@welcomecareinc.com Address: 3820 Nostrand Avenue, Suite 106, Brooklyn, NY 11235

The information provided on this website is for general informational purposes only and is not intended to replace professional medical, legal, insurance, or Medicaid eligibility advice.