Welcome Care brings special needs care in the Bronx directly to your family’s door. We match children with caregivers who actually fit their routine, not whoever happens to be free that week.
We’re based in Brooklyn and have supported New York families since 2003. There’s no local office to visit here. Our caregivers travel to wherever your family already lives.
Call or fill out a short form to get started | 3820 Nostrand Avenue, Suite 106, Brooklyn, NY 11235 | Monday–Friday, 9:00 AM–5:00 PM
Welcome Care brings special needs care in the Bronx directly to your family’s door. We match children with caregivers who actually fit their routine, not whoever happens to be free that week.
We’re based in Brooklyn and have supported New York families since 2003. There’s no local office to visit here. Our caregivers travel to wherever your family already lives.
Call or fill out a short form to get started | 3820 Nostrand Avenue, Suite 106, Brooklyn, NY 11235 | Monday–Friday, 9:00 AM–5:00 PM
Licensed since 2003 NYS Department of Health licensed |
Multilingual staff Russian, Hebrew, Spanish, Chinese, Creole, and more |
In-home care Caregivers come to you |
Every child’s situation looks different. Some families need a few hours of help each week. Others need daily support with routines, mobility, or communication.
We build the caregiving plan around your child specifically. It’s never a generic package handed to every family the same way.
Some children have a fresh diagnosis and families are still figuring out next steps. Others have known for years and just need better day-to-day support. Either starting point works fine with us.
Our caregivers typically help with daily routines, personal care, and mobility support. Many families also use us for respite. This gives a parent or primary caregiver a chance to rest for a few hours.
We can also train a relative or close friend to become a paid, certified caregiver. That option matters most for families who’d rather have someone their child already trusts.
According to Family Voices, families raising a child with special health care needs often carry more day-to-day strain than outsiders realize. Most families we work with aren’t looking for a long list of services. They just want something dependable.
Our Pediatrics and OPWDD Special Needs page walks through the full range of support we offer, and our Pediatric Home Health Aide Services page shows what a typical caregiving schedule actually looks like once someone’s placed with your family.
This part of the city stretches across a lot of different neighborhoods. Each one has its own pace and its own mix of languages spoken at home. Juggling therapy, school, and work here is a lot. There’s often no room left for a caregiver who isn’t already dependable.
According to HRSA, roughly 1 in 5 children in the country has a special health care need. Most families dealing with this locally are far from alone, even on the days it feels that way.
Finding the right caregiver match usually takes longer than families expect going in. A rushed placement tends to fall apart within a few weeks. Then the family is back to searching again, often more frustrated than when they started.
We’ve learned that a good match depends more on understanding a family’s actual routine than on credentials alone. That’s the piece we spend the most time getting right before anyone’s placed. Skipping it tends to cost families more time later, not less.
Families across Fordham, Riverdale, and Parkchester reach out to us for a mix of reasons. Some need occasional respite. Others need full daily support. A few just want a caregiver who speaks their family’s language at home.
Some families have already been through a placement that didn’t work out. Others are looking for support for the first time. Either way, we start with what your family needs right now.
Getting a caregiver placed usually takes less time than families expect once they actually start. Most of the process happens through a few short conversations, not a long intake form.
Call our office or fill out a short form. We ask a few questions before anything else happens, like your child’s needs and your household’s routine. This first step is meant to get us oriented, not to test you.
Some families want daily help. Others just need someone a few hours a week, or occasional respite so a parent can rest. There’s no single right answer here, and we’re not trying to sell you more hours than you actually need.
We consider your child’s needs, your family’s language, and your schedule before suggesting a specific caregiver. Rushing this step is usually what causes a match to fail later, so we take the extra time upfront rather than filling a slot quickly.
If something isn’t working, we adjust. A caregiver relationship that starts rough doesn’t mean the whole plan has failed. It usually just means we try a different match, and that happens more often than people expect. There’s no penalty for saying it isn’t working.
Once a caregiver is placed and settled in, we don’t disappear. We check in periodically to see how the arrangement is actually working, not just whether the paperwork is done.
Needs also shift over time. A child’s routine at five looks different from their routine at eight, and we stay involved so the plan can change without you starting the search over from scratch each time.
Call (718) 232-4850 | 3820 Nostrand Avenue, Suite 106, Brooklyn, NY 11235 | Monday–Friday, 9:00 AM–5:00 PM
Families here choose Welcome Care because the matching process actually works the way it’s supposed to. Getting special needs care in the Bronx started shouldn’t mean settling for whoever’s available first, and with us, it doesn’t. We take the time upfront instead of rushing to fill a slot. That sometimes means a longer wait before your first caregiver visit.
We consider language, routine, and personality before suggesting a caregiver. We don’t just pick whoever happens to be available. That extra step tends to be the difference between a placement that lasts and one that doesn’t.
Our staff speaks Russian, Hebrew, Spanish, Chinese, Creole, and several other languages. Nothing gets lost in translation during conversations that already feel stressful enough.
Through our HHA Training School, a relative or close friend can become your child’s certified, paid caregiver. Many families prefer this over bringing in someone entirely new.
If your child’s needs change, we help you adjust the plan instead of restarting the whole search. That flexibility matters most in the first year after a placement.
Most start with a quick call or a short form. We ask about your child’s needs before we ever suggest a caregiver. There’s no office visit required since we come to you.
No. We’re based in Brooklyn. Our caregivers work directly with families across Parkchester, Pelham Bay, and Throggs Neck, right in their homes.
We don’t operate a walk-in office here. Instead, our caregivers come directly to your home. Families across Fordham, Riverdale, Pelham Bay, Parkchester, Throggs Neck, Morris Park, and Kingsbridge already work with us this way.
Business Hours
Monday through Friday: 9:00 AM to 5:00 PM
Saturday: Closed
Sunday: Closed
Call (718) 232-4850 | 3820 Nostrand Avenue, Suite 106, Brooklyn, NY 11235 | Monday–Friday, 9:00 AM–5:00 PM
Disclaimer: Welcome Care operates from Brooklyn and serves families in this area through in-home visits only. No walk-in office exists locally at this time. This page is for general information and does not replace professional medical advice. Availability of home health aide, respite, and therapy services depends on individual evaluation and applicable program requirements.
With offices across Brooklyn, Queens, Staten Island, Bronx, Manhattan, and Nassau, our team is here to help families get started with care.
3820 Nostrand Avenue, Suite 106 Brooklyn, NY 11235
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